Terms of service

Terms of Service

Effective Date: 04/07/2026

Welcome to JA LASHES AND CO LTD. By accessing our website, placing an order, or purchasing our products through our website, Shopify store, or our official social media platforms, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our services.

1. About Us

JA LASHES AND CO LTD is an online retailer specialising in DIY cluster lash products, beauty products, and cosmetics. We sell exclusively through our website, our Shopify store, and our official social media platforms. We do not operate a physical retail store or sell products in person.

Our product range includes, but is not limited to:

DIY Cluster Lash Kits
Cluster Lashes
Pre-Glued Cluster Lashes
Lash Bond
Lash Seal
Lash Remover
Lash Applicator Tweezers
Cosmetics
Makeup
Beauty Accessories

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases from our online store.

3. Products

We make every effort to ensure that all product descriptions, photographs, pricing, and availability are accurate. However, we reserve the right to:

Correct errors or omissions.
Amend product information at any time.
Withdraw or discontinue products without notice.
Limit the quantities available for purchase.

Product images are for illustration purposes only. Colours may vary depending on your screen or device settings.

4. Orders

All orders are subject to acceptance and stock availability.

Once you place an order, you will receive an order confirmation email. This confirms that we have received your order but does not constitute acceptance. Your order is accepted only when it has been processed and dispatched.

We reserve the right to refuse, limit, or cancel any order where we suspect fraudulent activity, pricing errors, unauthorised transactions, or abuse of our services.

5. Prices and Payment

All prices displayed on our website are shown in the applicable currency at checkout and include applicable taxes where required by law unless otherwise stated.

Payment must be received in full before orders are processed.

We accept payment methods made available through our Shopify checkout and authorised payment providers.

6. Shipping and Delivery

Delivery times are estimates only and cannot be guaranteed.

Once your order has been dispatched, responsibility for delivery rests with the courier. We will always assist where possible if delivery issues arise.

Customers are responsible for providing accurate delivery information. JA LASHES AND CO LTD cannot accept responsibility for parcels delayed, returned, or lost due to incorrect address information supplied during checkout.

7. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

For hygiene and customer safety reasons, we cannot accept returns of any opened, used, or tampered-with products, including but not limited to:

DIY Cluster Lash Kits
Cluster Lashes
Pre-Glued Cluster Lashes
Lash Bond
Lash Seal
Lash Remover
Cosmetics
Makeup
Beauty Accessories

Returns may only be accepted for eligible unopened products in accordance with our Return & Refund Policy or where products are faulty, damaged, or supplied incorrectly.

8. Product Safety

Our products are intended for external use only.

Customers are responsible for using products safely and in accordance with the instructions provided.

We recommend:

Performing a patch test before using any adhesive or cosmetic product.
Discontinuing use immediately if irritation occurs.
Keeping products out of the reach of children.
Avoiding contact with eyes except where products are specifically designed for use around the eye area.

JA LASHES AND CO LTD is not responsible for allergic reactions, misuse of products, incorrect application, or failure to follow instructions.

9. Intellectual Property

All content appearing on our website and official social media accounts—including our branding, logos, product images, photographs, graphics, videos, product descriptions, and written content—is the property of JA LASHES AND CO LTD unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. User Conduct

When using our website or interacting with our social media platforms, you agree not to:

Use our services for unlawful purposes.
Attempt to interfere with the security or functionality of our website.
Provide false or misleading information.
Publish abusive, offensive, threatening, defamatory, or inappropriate content.

We reserve the right to suspend or terminate access where these Terms are breached.

11. Limitation of Liability

To the fullest extent permitted by law, JA LASHES AND CO LTD shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of our products.

Our total liability for any claim shall not exceed the purchase price paid for the relevant order.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy and applicable data protection legislation.

By using our website and purchasing from us, you agree to the collection and processing of your personal information as described in our Privacy Policy.

13. Changes to These Terms

JA LASHES AND CO LTD reserves the right to amend these Terms of Service at any time.

Any updates will become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of any revised Terms.