💕 DIY CLUSTER LASHES

What are DIY cluster lashes?

DIY cluster lashes are small groups of individual lashes designed to be applied at home to create a customised lash look. You can build your desired style by choosing different lash lengths and creating your own lash map.

Are DIY cluster lashes suitable for beginners?

Yes! Our DIY cluster lashes are designed to make achieving a beautiful lash look at home simple and accessible. We recommend beginners start with a natural lash map and take their time during application.

How do I apply DIY cluster lashes?

Apply a thin layer of Bond to your clean, dry natural lashes, place your lash clusters underneath your natural lashes close to the lash line, gently press them together and finish with Seal.

For full instructions, visit our How to Apply DIY Cluster Lashes guide on our website.

Where should I place my cluster lashes?

Cluster lashes should be positioned underneath your natural lashes, close to the lash line, while avoiding direct contact with your waterline.

Can I create different lash styles with cluster lashes?

Absolutely! One of the benefits of DIY lash clusters is that you can customise your look. Experiment with different lengths and lash maps to create natural, wispy, cat-eye or fuller looks.

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💗 BOND & SEAL

What is Bond & Seal?

Bond & Seal is a two-step system designed to help secure your DIY cluster lashes.

Bond provides the adhesive for attaching the lash clusters, while Seal is applied afterwards to finish the application and help reduce any tackiness.

How much Bond should I use?

A small amount is recommended. Applying too much Bond can make application messier and may cause lashes to stick together.

Do I apply Bond before or after my lash clusters?

Apply the Bond first, then place your lash clusters. Once you're happy with the placement, gently press the clusters together with your natural lashes and apply the Seal.

Do I need to use Seal?

We recommend following the complete Bond & Seal application process for the best results. Seal is designed to finish the application and help reduce stickiness.

Can I use my own lash glue with JA LASHES AND CO clusters?

Our DIY cluster lash system is designed to be used with the JA LASHES AND CO Bond & Seal system. Always follow the application instructions supplied with your specific product.

Is the bond and seal UK regulated?

Yes! We are one of the only UK brands with fully tested chemical products

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💕 PRE-GLUED CLUSTER LASHES

What are pre-glued cluster lashes?

Pre-glued cluster lashes have adhesive already applied to the lash cluster, providing a convenient option for a quick DIY lash application.

Do I need lash glue with pre-glued lashes?

No. Our pre-glued cluster lashes have adhesive already applied, so additional lash glue is not required.

How do I apply pre-glued cluster lashes?

Start with clean, completely dry natural lashes. Pick up a cluster using the included tweezers, position it underneath your natural lashes close to the lash line and gently press it into place, follow our step by step guide on our website. 

Are pre-glued lashes good for beginners?

Yes! Pre-glued lashes are a convenient choice for beginners or anyone looking for a quicker DIY lash application.

How should I store my pre-glued lashes?

Keep the packaging securely closed when not in use and store the lashes according to the product packaging instructions.

Once opened, use within 2 weeks to help prevent the adhesive from drying out.

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✨ LASH APPLICATION & CARE

Can I wear mascara with cluster lashes?

We recommend applying your DIY cluster lashes to clean, makeup-free natural lashes. Avoid applying mascara directly to the adhesive areas as this may affect the application.

Can I sleep in my DIY cluster lashes?

Yes, but follow the specific wear and care instructions provided with your product. If your lashes become loose, uncomfortable or irritated, remove them carefully.

Can I shower while wearing cluster lashes?

Yes, but water, steam, oils and other factors can affect lash adhesion. avoid unnecessary rubbing or pulling around the eye area and try to keep them dry.

How do I remove DIY cluster lashes?

Use the appropriate lash remover and gently loosen the adhesive. Never pull or rip lash clusters from your natural lashes, as this can cause unnecessary stress or damage.

What if my eyes become irritated?

Stop using the product immediately if irritation occurs. Gently remove the lashes and seek appropriate medical advice if irritation persists or is severe.

For external use only. Avoid direct contact with the eyes. Keep out of reach of children.

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🛍️ ORDERS & DELIVERY

Where do JA LASHES AND CO deliver?

We currently deliver within the UK. Please check our delivery information at checkout for the latest available options.

How quickly will my order be dispatched?

We aim to dispatch orders within 48 hours of your order being placed, excluding weekends and bank holidays.

Do you offer free delivery?

Yes! We offer free shipping on orders over £20.

How can I track my order?

Once your order has been dispatched, tracking information will be provided where a tracked delivery service has been selected.

What happens if my order arrives damaged?

Please contact us as soon as possible with your order details and clear photographs of the damaged packaging/product so that we can investigate and assist you.

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💕 RETURNS & REFUNDS

Can I return my lashes?

For hygiene and safety reasons, opened or used lash and cosmetic products cannot be returned.

Any eligible returns must meet the requirements outlined in our Returns & Refunds Policy.

Can I return an unopened product?

If your product is unopened, unused and in its original condition, you may be eligible for a return in accordance with our Returns & Refunds Policy and applicable UK consumer law.

What if I received the wrong item?

Please contact us as soon as possible with your order number and details of the item received so we can investigate and resolve the issue.

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💎 ABOUT JA LASHES AND CO

What makes JA LASHES AND CO different?

We're passionate about creating premium DIY lash products that make achieving beautiful lashes at home simple and accessible.

Our range includes DIY cluster lash kits, Bond & Seal and pre-glued cluster lashes, giving you options depending on the look and application you prefer.

Where can I buy JA LASHES AND CO products?

You can shop our full range through our website and our available social shopping channels.